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At Martin's Hotels, the health, safety, and wellbeing of our guests and employees are always a top priority. Can't find the necessary information you're searching for? Drop us a line!
Discover our safety measures
Improved Cleaning
Rooms & Public Spaces
- Rooms: new procedures focused on intensive cleaning to include rigorous and specific disinfection of the most frequently used areas by trained staff, while minimizing interactions.
- Public spaces (reception, lobby, corridors, toilets, restaurants): a thorough cleaning and disinfection of public spaces and high-traffic areas has been implemented.
- Public spaces (reception, lobby, corridors, toilets, restaurants): a thorough cleaning and disinfection of public spaces and high-traffic areas has been implemented.
Social Distancing
Rules & Interacting
- Safety signs: we have created special signs in all common areas of the hotels to remind everyone of the need to maintain a safe distance.
- Rearrangement of common areas - the furniture has been moved, in accordance with new legislation, to help customers maintain social distance.
- Staff assistance - to help clients implement these measures in all spaces.
- Rearrangement of common areas - the furniture has been moved, in accordance with new legislation, to help customers maintain social distance.
- Staff assistance - to help clients implement these measures in all spaces.
Protective Equipment
For Guests & Employees
- Safety and disinfection equipment for guests: disinfection gel & masks if needed are available during their stay.
- Employee protection: all hotel employees have access to the equipment necessary to carry out their work with maximum health guarantees.
- Equipment required for suppliers: All suppliers accessing the hotel must comply with the required security measures.
- Employee protection: all hotel employees have access to the equipment necessary to carry out their work with maximum health guarantees.
- Equipment required for suppliers: All suppliers accessing the hotel must comply with the required security measures.
Communication
Minimize interaction
To avoid direct contact we recommend the use of our Martin's App (Available @ App Store & Play store) & our chat module available on our website.
Catering
Adapted for your safety
- Supplier certification: we follow the strictest safety protocols in the delivery process.
- Food safety: we reduce product handling and human contact during both preparation and delivery by using single-use packaging.
- Room service and take-out: our restaurants and room service follow strict security protocols.
- Catering for meetings and events: with new presentation options that minimize the risk of infection.
- Food safety: we reduce product handling and human contact during both preparation and delivery by using single-use packaging.
- Room service and take-out: our restaurants and room service follow strict security protocols.
- Catering for meetings and events: with new presentation options that minimize the risk of infection.
Air quality
In all our hotels we continuously follow the most stringent standards of purification and disinfection for ventilation systems.
Behind the Scenes
- All our staff must meet occupational health requirements.
- Detection protocols: action plans in the event of client health problems, with the possibility of isolation.
- staff training: Respecting the safety protocols and practices adapted to health regulations.
- Health and Safety Manager in each hotel
- Employee training
- Detection protocols: action plans in the event of client health problems, with the possibility of isolation.
- staff training: Respecting the safety protocols and practices adapted to health regulations.
- Health and Safety Manager in each hotel
- Employee training
Coronavirus Symptoms
Do you have a cold, do you have a sore throat, a cough or a rise in temperature? Then we ask you to stay at home and not to come to our hotels, restaurants or spa's.
Below our some of the major symptoms, go to this website to discover all symptoms.
Below our some of the major symptoms, go to this website to discover all symptoms.
High temperature
You have a fever if your temperature is above 37.8C.
Strong cough
The cough is a new, continuous one, where you cough a lot for more than an hour or have three or more coughing episodes in 24 hours.
Sore throat
A sore throat is pain, scratchiness or irritation of the throat that often worsens when you swallow.
Headache
More than 1/3 of covid-19 patients had experienced symptoms such as dizziness or headaches.
How to protect yourself
Wash Your Hands
Wash them regularly with soap. Hydroalcoholic distributors are also available.
READ MORE
CovidClean certified
Martin’s Hotels, the family-owned collection of hotels, restaurants, spas and meeting facilities located throughout Belgium, has chosen to have all its properties CovidClean™ certified.
Safehotels CovidClean™ Certification will demonstrate to guests that each Martin’s Hotels property has been independently assessed and verified by Safehotels, one of the world’s most trusted names in certification.
